Your privacy is important to us. It is ‘The Ardor’s’ policy to respect your privacy regarding any information we may collect from you across our website, https://theardor.com.au, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.

‘The Ardor’ may modify this Privacy Policy from time to time and if it does so, it will post any updated Privacy Policy on this website. We encourage you to check this website regularly to ensure that you are aware of our current Privacy Policy.

By using our products and services and accessing any of our Websites (whether by mobile phone, PC, tablet, or any other means), you are deemed to agree to the provisions of this Privacy Policy.

What is ‘Personal information’?

Personal information is any information about an individual that identifies an individual or by which an individual can be identified as such.

Why do we collect personal information?

‘The Ardor’ collects the personal information it needs from customers (and potential customers) to provide them with products, services, and information. ‘The Ardor’ also collects personal information that is required for its business operations, such as personal information about employees, contractors, and suppliers.

‘The Ardor’ generally collects personal information directly from you when you interact with us by telephone, email, facsimile, post, and over the internet. However, personal information about third parties may also be provided to us by our customers or affiliates. For example, if you are not a ‘The Ardor’ customer, one of our customers may provide your name and contact details to us during the customer application process for the purpose of providing us with trade reference information.

The following are examples of the types of personal information collected by ‘The Ardor’, how it is collected, and the purposes for which it is collected.

  1. to provide products and services to our customers.
  2. to communicate with our customers and contacts.
  3. to improve our products and services.
  4. to send any promotion information.
  5. to send invitations to webinars and events.
  6. to manage our employees and contractors.
  7. to manage and deliver our loyalty programs or schemes.
  8. to fulfill our legal obligations.
  9. to exercise our legal rights and to issue or defend legal proceedings.

What personal information do we collect and provide?

  1. Full Name (First, Last)
  2. Email address
  3. Contact Number
  4. Postal Address
  5. Billing Address
  6. Payment detail while making the payment (Information is not saved/kept)

How we collect personal information

We collect personal information from our customers when they

  1. request a quote or other information through Website, Chat, forms, and calls.
  2. Use online services through the website.
  3. request a refund.
  4. provide a business card and pamphlets.
  5. subscribe to our newsletter through the website.

Customers have the right to remain anonymous while finding out about the products and services we offer in the form of a general inquiry.

Non-disclosure of personal information

If we request certain information and it is not provided, we may not be able to

  1. provide products or services.
  2. Verify customer identity to protect again misuse of personal information.
  3. Inform about products or services that might better suit customer needs.
  4. Manage customer accounts.

As part of our business functions and activities, we use some information to market our products and services. If you do not want us to use that information,

you can get in touch with us to remove it from the list.

How does ‘The Ardor’ store and secure personal information.?

We have taken reasonable measures to protect the information we collect from unauthorized access.

We store this information on secure servers and use the best applicable solutions available in the market. these electronic records are protected by restricted password access. As we all know that internet is not a secure environment and although we have taken precautions and used the best possible solutions to protect the information, we also seek users’ due diligence while using the system and maintaining their information.

We use certain applications/products on our website to provide better support and products/services to our customers.

Their policies are separate from our company policies in terms of information being used and collected. Get in touch with us to find out more about their policies.

If any customer has any issues with our policy, you are most welcome to contact us and we will deal with the individual directly to resolve any issue that they may have.

They can reach us through the contact us form provided on our website.

We reserve the right to make any changes to the privacy policy without any notice and an updated policy will be available on our website.

This policy is effective as of January 22nd, 2021.